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CM.com

Agent Inbox delay in processing tasks

Minor Impact Monitoring Ongoing May 21, 2026

Incident Lifecycle

Investigating Investigating Monitoring

Incident Timeline

Monitoring
Traffic is processed normally. All previously delayed tasks have been processed.
May 21, 2026 at 1:42 PM UTC
Investigating
New traffic is processed as normal again. However, we are still processing older tasks. These will be received with a delay.
May 21, 2026 at 1:05 PM UTC
Investigating
Agent Inbox - Delay in handover and processing of tasks
We are currently investigating an issue that causes a delay in handovers and the processing of tasks for Agent Inbox.
May 21, 2026 at 12:15 PM UTC
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