Current answer
Cloudflare experienced a minor incident: Performance degradation affecting TURN service. ServiceAlert observed recovery on Sep 7, 2026.
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Incident Lifecycle
Affected Components
Realtime TURN Service
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Sep 7, 2026 at 1:04 PM UTC
Investigating
We are investigating reports of performance degradation affecting our TURN service since August 22nd. Currently, a significant portion of traffic is being relayed via TCP rather than the expected UDP. Customers using Chrome browsers or other services relying on WebRTC may experience increased latency and connection lag. Our engineering team has identified the cause and a mitigation is currently being deployed. We are monitoring the rollout to ensure performance returns to expected levels.
Sep 7, 2026 at 1:02 PM UTC
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