Current answer
Cloudflare experienced a minor incident: Support Helpdesk Availability Issues. ServiceAlert observed recovery on Oct 23, 2026.
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Incident Lifecycle
Affected Components
Support Site
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 23, 2026 at 6:37 AM UTC
Identified
We are continuing to work on a fix for the issue.
Oct 23, 2026 at 5:56 AM UTC
Identified
We are continuing to work on a fix for the issue.
Oct 23, 2026 at 4:43 AM UTC
Identified
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed.
Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com).
Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com).
Oct 23, 2026 at 3:37 AM UTC
Investigating
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
Oct 23, 2026 at 3:03 AM UTC
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