Box

[Major] Issues with Logins, Folder and File Preview, and Shared Links

Major Impact Monitoring Ongoing March 20, 2026

Incident Lifecycle

Investigating Identified Investigating Investigating Monitoring

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
Mar 20, 2026 at 4:44 AM UTC
Investigating
We are continuing to investigate this issue.
Mar 20, 2026 at 4:14 AM UTC
Investigating
We are continuing to investigate this issue.
Mar 20, 2026 at 4:13 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Mar 20, 2026 at 3:59 AM UTC
Investigating
We are investigating an ongoing issue affecting folder and file preview. Customers may experience a white or blank page when loading subfolders and accessing shared links. We will provide more information as soon as it is available.
Mar 20, 2026 at 3:37 AM UTC
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