[Medium] Issues with Box Search
Incident Lifecycle
Incident Timeline
Monitoring
Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.
Apr 27, 2026 at 6:17 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Apr 27, 2026 at 5:52 PM UTC
Investigating
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Apr 27, 2026 at 5:51 PM UTC
Investigating
We are continuing to investigate this issue.
Apr 27, 2026 at 5:37 PM UTC
Investigating
Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.
Apr 27, 2026 at 5:36 PM UTC
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