Current answer
BlueConic experienced a minor incident: OAuth connection setup temporarily unavailable. ServiceAlert observed recovery on Oct 22, 2026.
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Incident Lifecycle
Affected Components
Cluster EU 1
Cluster US 1
Sandbox US 1
Cluster APAC 1
Cluster CA 1
ADM instances
Cluster EU 2
Cluster US 2
Sandbox US 2
Cluster EU 3
Cluster US 3
Sandbox EU 1
Cluster US 4
Cluster EU 4
Sandbox CA 1
Cluster US 5
Sandbox EU 2
Cluster EU 6
Cluster EU 7
Cluster US 8
Cluster EU 8
Cluster EU 9
Cluster US 10
Cluster EU 10
Cluster US 11
Cluster EU 11
Cluster US 12
Cluster EU 12
Cluster US 14
Cluster US 16
Cluster US 17
Cluster US 18
Cluster US 19
Cluster US 20
Incident Timeline
Identified
Following the PHP security vulnerability announced on October 20 (php2shell), we have taken our OAuth authentication service offline as a precaution while we wait for the patched packages for our infrastructure. Until the service is restored, you can’t add new OAuth-based connections or re-authorize existing ones. Existing connections continue to run normally. This service is separate from the systems that store and process customer data, and we have no indication BlueConic has been targeted. No action is required from customers. We’ll update this page once the patch is applied.
Oct 21, 2026 at 5:13 PM UTC
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