Current answer
Banked experienced a major incident: Payments and mandates service degradation. ServiceAlert observed recovery on Oct 5, 2026.
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Incident Lifecycle
Affected Components
API
Checkout
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Oct 5, 2026 at 2:52 PM UTC
Monitoring
Mandates and transactions are completing successfully
Oct 5, 2026 at 2:47 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Oct 5, 2026 at 2:45 PM UTC
Identified
We are currently experiencing a performance degradation to the mandates and payments service where the source is a payID due to a partner issue.
Investigations are ongoing and an update will be provided as soon as more information becomes available.
Investigations are ongoing and an update will be provided as soon as more information becomes available.
Oct 5, 2026 at 2:31 PM UTC
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