Articulate 360: Errors affecting checkout and billing workflows
Incident Lifecycle
Incident Timeline
Identified
We’ve identified that this issue is related to a third-party service affecting login infrastructure. Customers may continue to experience intermittent errors when checking out, generating quotes, viewing pricing, or confirming purchase eligibility.
If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more.
If you encounter an error, please try again later while remediation work continues. We’ll continue monitoring the situation and share updates as we learn more.
May 22, 2026 at 1:46 AM UTC
Investigating
We’re investigating an issue affecting several billing-related workflows on articulate.com. Experiencing errors when checking out, generating quotes, pricing, or confirming purchase eligibility.
Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
We’ll share another update as soon as we have more information. For additional help, please contact support@articulate.com.
Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
We’ll share another update as soon as we have more information. For additional help, please contact support@articulate.com.
May 22, 2026 at 12:46 AM UTC
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