EU-WEST-1: Potential degradation of Arkose Services
Incident Lifecycle
Incident Timeline
Identified
Device ID service has returned to normal operation in EU-WEST-1. We are continuing to monitor service stability while we await full mitigation. All other services remain unaffected. We will provide a further update once the issue is fully resolved.
May 12, 2026 at 11:51 PM UTC
Investigating
We are currently investigating an issue affecting the Device ID service. The degradation is caused by an infrastructure problem with a third-party cloud provider, impacting service availability in EU-WEST-1. Our team has identified the affected resources and is actively working on remediation. All other services remain unaffected. We will provide a further update as the situation progresses.
May 12, 2026 at 10:54 PM UTC
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