Current answer
Appcues experienced a major incident: Email Sending Delay. ServiceAlert observed recovery on Oct 6, 2026.
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Incident Lifecycle
Affected Components
Workflow Processing
Incident Timeline
Monitoring
The underlying issue is fixed and emails are processing correctly again. We are working through a backlog of delayed messages.
Oct 6, 2026 at 10:48 AM UTC
Identified
Email sending for Appcues Workflows is delayed. We have identified the issue and are working on a fix.
Oct 6, 2026 at 10:16 AM UTC
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