Duplicate Inbound Call Attempts - UK Carrier
Incident Lifecycle
Incident Timeline
Identified
We are continuing to work on a fix for this issue.
Jul 2, 2026 at 1:10 PM UTC
Identified
We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.
Jul 2, 2026 at 1:05 PM UTC
Investigating
We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts.
We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.
We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.
Jul 2, 2026 at 9:27 AM UTC
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