Support Case Submission via Email Temporarily Unavailable
Incident Lifecycle
Incident Timeline
Identified
Starting at 13:30 UTC on April 8, 2026, Abnormal began experiencing an issue with receipt of email-based support case submissions and replies due to a vendor caused issue. Customer emails to support@abnormalsecurity.com or support@abnormal.ai may be delayed. Abnormal support is actively monitoring the issue and will provide further updates once additional information is received from the vendor. In the meantime, customers are encouraged to submit support inquiries through the Abnormal Custom...
Apr 8, 2026 at 8:15 PM UTC
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