Customer Support Portal Access Disruption

Major Impact Investigating Ongoing April 9, 2026

Incident Lifecycle

Investigating

Incident Timeline

Investigating
Starting at approximately 19:00 UTC on April 8, 2026, Abnormal began receiving reports of customers being unable to access the Customer Support Portal. Some customers may experience intermittent or complete inaccessibility when attempting to log in or navigate the Customer Support Portal. The Abnormal engineering team is actively investigating the underlying cause of the issue.
Apr 9, 2026 at 3:15 PM UTC
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