Current answer
MassiveMusic experienced a critical incident: [Incident] HLS Streaming. ServiceAlert observed recovery on Oct 26, 2026.
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Incident Lifecycle
Affected Components
Streaming
Incident Timeline
Identified
Following our earlier notice, we have identified the cause of the outage affecting our HLS streaming endpoints. Our CDN provider is investigating an issue with its On-the-Fly Packaging service, which generates our HLS streams.
Our engineers are in close contact with the CDN provider, monitoring progress and working to restore service as quickly as possible. We will send a further update once service is restored.
Our engineers are in close contact with the CDN provider, monitoring progress and working to restore service as quickly as possible. We will send a further update once service is restored.
Oct 26, 2026 at 6:34 PM UTC
Identified
Dear Clients,
We are currently experiencing an outage affecting our HLS streaming endpoints:
GET /stream/subscription.m3u8
GET /offline/subscription.m3u8
GET /stream/catalogue.m3u8
Progressive streaming and download endpoints are not affected.
Our on-call support engineers are investigating and working to restore stability. We will send a further updates in due course.
If you have any questions, please contact the Client Success Team.
Kind regards,
Massive Music Client Success Team
We are currently experiencing an outage affecting our HLS streaming endpoints:
GET /stream/subscription.m3u8
GET /offline/subscription.m3u8
GET /stream/catalogue.m3u8
Progressive streaming and download endpoints are not affected.
Our on-call support engineers are investigating and working to restore stability. We will send a further updates in due course.
If you have any questions, please contact the Client Success Team.
Kind regards,
Massive Music Client Success Team
Oct 26, 2026 at 5:52 PM UTC
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