Service Degradation Affecting A Subset of Users with Zoom Chat in the North America Region
Incident Lifecycle
Incident Timeline
Monitoring
The service degradation affecting a subset of users with Zoom Chat in the North America Region has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Apr 4, 2026 at 4:40 AM UTC
Identified
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Thank you for your patience.
Apr 3, 2026 at 9:53 PM UTC
Identified
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Thank you for your patience.
Apr 3, 2026 at 12:57 PM UTC
Identified
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Thank you for your patience.
Apr 3, 2026 at 4:53 AM UTC
Identified
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Thank you for your patience.
Apr 3, 2026 at 12:53 AM UTC
Identified
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Thank you for your patience.
Apr 2, 2026 at 8:21 PM UTC
Identified
Our teams continue to actively work towards a resolution. An update will be provided when more information becomes available.
Apr 2, 2026 at 6:03 PM UTC
Identified
Our team continue to work on the resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Thank you for your patience.
Apr 2, 2026 at 1:51 PM UTC
Identified
Our team continue to work on the resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Thank you for your patience.
Apr 2, 2026 at 8:28 AM UTC
Identified
We have successfully identified the root cause affecting a subset of users using Zoom Chat in the North America region.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Apr 2, 2026 at 6:20 AM UTC
Investigating
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Apr 2, 2026 at 4:53 AM UTC
Investigating
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Apr 2, 2026 at 3:59 AM UTC
Investigating
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Apr 2, 2026 at 2:55 AM UTC
Investigating
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Apr 2, 2026 at 1:52 AM UTC
Investigating
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Apr 2, 2026 at 12:51 AM UTC
Investigating
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Apr 1, 2026 at 11:21 PM UTC
Investigating
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Apr 1, 2026 at 10:46 PM UTC
Investigating
We continue to investigate service degradation affecting a subset of users with Zoom Chat in the North America Region.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Apr 1, 2026 at 10:07 PM UTC
Investigating
We are currently investigating a service degradation with a subset of users who upgraded Zoom Workplace client to 7.0.0 or 7.0.1 (Windows) version who are experiencing Zoom Chat stuck at "connecting..." status.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Apr 1, 2026 at 9:24 PM UTC
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