Degradation in points and redemption reminder alerts
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented, and we are now monitoring the next batch of events as they are processed.
If the issue is resolved, we will start working on the backfill process for the affected events.
We will provide another update as soon as we have more information.
If the issue is resolved, we will start working on the backfill process for the affected events.
We will provide another update as soon as we have more information.
Jun 29, 2026 at 4:47 PM UTC
Investigating
We have identified degraded performance affecting Loyalty Points Reminder and Loyalty Redemption Reminder emails and events since 26 June 2026.
Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.
Some merchants using external ESPs (including Klaviyo) may not be receiving these reminder events as expected. Our R&D team is actively investigating, and we will post updates here as more information becomes available.
Jun 29, 2026 at 9:34 AM UTC
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