Xero

AU: Tax - Some customers are experiencing an issue accessing tax returns.

Minor Impact Monitoring Ongoing April 14, 2026

Investigating Identified Monitoring

Incident Timeline

Monitoring

Our team has implemented a fix and we are currently monitoring the results.

Apr 14, 2026 at 11:37 PM UTC

Identified

We have identified what is impacting AU customers trying to access tax returns in Practice Tools.

Apr 14, 2026 at 11:24 PM UTC

Investigating

We are aware AU customers trying to tax returns in Practice Tools are experiencing an issue. Our team is investigating this with urgency.

Apr 14, 2026 at 11:20 PM UTC

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