Payouts Disruption in Philippines

Minor Impact Identified Ongoing April 2, 2026

Incident Lifecycle

Identified Identified Identified Identified Identified Identified Identified Identified Identified Identified

Incident Timeline

Identified
Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Apr 2, 2026 at 7:10 PM UTC
Identified
Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Apr 2, 2026 at 7:00 PM UTC
Identified
Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Apr 2, 2026 at 6:30 PM UTC
Identified
Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements, Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
PH_SEC: above 50001
Apr 2, 2026 at 6:20 PM UTC
Identified
Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Apr 2, 2026 at 6:10 PM UTC
Identified
Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Apr 2, 2026 at 6:00 PM UTC
Identified
Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Apr 2, 2026 at 5:20 PM UTC
Identified
Dear valued customers,

We are currently seeing delays in processing Remittance to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Apr 2, 2026 at 5:10 PM UTC
Identified
Dear valued customers,

We are currently seeing delays in processing Remittance, Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Apr 2, 2026 at 4:40 PM UTC
Identified
Dear valued customers,

We are currently seeing delays in processing Payouts, Disbursements to the following PHP destinations due to system issues with our partner.

PH_BPI: 1-50000
Apr 2, 2026 at 4:30 PM UTC
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