Investigating Issues with Insurance Verification
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are now monitoring.
May 14, 2026 at 8:41 PM UTC
Investigating
We are currently experiencing a service interruption affecting our Insurance Verification (WIV) feature. This issue is due to a downtime incident with our partner, DentalXChange.
As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.
As a result, manual insurance verifications are currently impacted. Our team is closely monitoring the situation as our partner works on a resolution. We do not have an ETA at this time but will provide updates as they become available.
May 14, 2026 at 8:15 PM UTC
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