Devices reporting offline & firmware updates failing
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
Mar 31, 2026 at 10:52 PM UTC
Identified
We are working on mitigating the issue, we have restored camera firmware upgrade functionality.
Mar 31, 2026 at 10:25 PM UTC
Investigating
We are continuing to investigate this issue.
Mar 31, 2026 at 10:25 PM UTC
Investigating
We are investigating devices falsely reporting as offline in Command, this is affecting multiple product lines including cameras, intercoms and alarms. We are also aware camera firmware updates are failing.
Mar 31, 2026 at 9:28 PM UTC
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