Failed to Enable Error for some VoIP Users
Incident Lifecycle
Incident Timeline
Monitoring
We are seeing signs of recovery, and systems are beginning to come back online. Our team is currently monitoring performance closely to ensure stability as services are restored.
We will continue to observe the situation and provide further updates as needed. Thank you for your patience.
We will continue to observe the situation and provide further updates as needed. Thank you for your patience.
Apr 15, 2026 at 10:23 PM UTC
Investigating
Our engineering team is continuing to actively investigate the issue affecting SIP enablement on VS Connect, which may be resulting in 408 timeout errors for some clients.
At this time, the issue remains under investigation, and our teams are working to determine the root cause and next steps toward resolution.
We will share further updates as soon as more information becomes available. Thank you for your continued patience.
At this time, the issue remains under investigation, and our teams are working to determine the root cause and next steps toward resolution.
We will share further updates as soon as more information becomes available. Thank you for your continued patience.
Apr 15, 2026 at 9:48 PM UTC
Investigating
We are currently investigating an issue where some clients may be experiencing failures when attempting to enable SIP on VS Connect, resulting in 408 timeout errors.
Our engineering team is actively engaged and working to identify the root cause and implement a resolution as quickly as possible.
We will provide updates as more information becomes available. In the meantime, if you are experiencing this issue or have additional details to share, please contact support.
Our engineering team is actively engaged and working to identify the root cause and implement a resolution as quickly as possible.
We will provide updates as more information becomes available. In the meantime, if you are experiencing this issue or have additional details to share, please contact support.
Apr 15, 2026 at 9:39 PM UTC
Was your business affected by this VanillaSoft outage?
Set up instant alerts for VanillaSoft, be the first to know about outages via email, Slack, Teams, or Discord.