Degraded Performance
Incident Lifecycle
Incident Timeline
Monitoring
All services are back online and operating normally. We're continuing to monitor closely to ensure everything remains stable. We'll share a final update once we're confident the issue is fully resolved.
May 4, 2026 at 3:31 PM UTC
Monitoring
Mobile and TV app APIs are coming back online. We're continuing to monitor as services fully recover. We'll share another update once everything is operating normally.
May 4, 2026 at 3:22 PM UTC
Identified
Storefronts and the Admin Portal are now fully back online and running normally. Thanks for your patience while we worked through this. The APIs that power mobile and TV apps are still affected — that's our team's full focus right now. We'll update again as soon as those are restored.
May 4, 2026 at 2:58 PM UTC
Identified
Good news: storefronts and the Admin Portal are recovering. We're now focused on bringing the APIs that power mobile and TV apps back online. We'll update again as soon as more is restored.
May 4, 2026 at 2:47 PM UTC
Identified
Recovery is underway and performance is improving across our services. We're proceeding carefully to ensure stability as everything returns to normal. You may still see some degradation for a short while longer. We'll update as soon as full recovery is confirmed.
May 4, 2026 at 2:30 PM UTC
Identified
The earlier fix did not hold and we're seeing degradation return. Engineering is investigating further. We'll update as soon as we have more.
May 4, 2026 at 1:42 PM UTC
Identified
We've rolled out a fix and performance is returning to normal, while we improving the cache ratio. We're continuing to monitor closely to make sure everything stays stable. We'll share a final update once we're confident the issue is fully resolved.
May 4, 2026 at 1:12 PM UTC
Identified
We've identified the cause of the slow page loads and errors affecting the storefront, admin portal, and APIs. Following an earlier database upgrade, a subset of queries are running significantly slower than expected. Our team is implementing a fix now. We'll share another update as soon as the fix is deployed and we begin monitoring recovery.
May 4, 2026 at 12:31 PM UTC
Investigating
We are continuing to investigate this issue.
May 4, 2026 at 12:06 PM UTC
Investigating
We are currently investigating an issue causing degraded performance in Communities. We'll post updates as soon as they are available. Thank you for your patience.
May 4, 2026 at 11:37 AM UTC
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