Course completion ratio is not updated
Incident Lifecycle
Incident Timeline
Monitoring
We’re seeing gradual recovery in the course completion ratio. We will continue to monitor the results.
Apr 1, 2026 at 10:04 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Mar 30, 2026 at 11:09 PM UTC
Identified
The issue has been identified and a fix is being implemented.
Mar 30, 2026 at 4:09 PM UTC
Investigating
We are investigating an issue where learner course progress appears as less than 100% in reports and dashboards, despite the fact that they have already received completion certificates. Our engineering team is currently working to resolve it.
Mar 30, 2026 at 10:07 AM UTC
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