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Twilio

Issues with Status CallBack Webhooks for WhatsApp

Minor Impact Monitoring Ongoing March 16, 2026

Incident Lifecycle

Investigating Investigating Monitoring

Incident Timeline

Monitoring
We have started seeing recovery for receiving the status of outbound messages on their Status Callback webhook for WhatsApp. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Mar 16, 2026 at 7:00 PM UTC
Investigating
Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 1 hour.
Mar 16, 2026 at 6:33 PM UTC
Investigating
Some customers may not be receiving the status of outbound messages on their Status Callback webhook for WhatsApp. Engineers have been alerted and are investigation. We will post another update in 30 minutes.
Mar 16, 2026 at 5:54 PM UTC
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