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Twilio

SMS Delivery Failures from a Subset of Twilio Short Codes to New Zealand

Minor Impact Monitoring Ongoing May 19, 2026

Incident Lifecycle

Investigating Identified Monitoring

Incident Timeline

Monitoring
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
May 19, 2026 at 9:16 PM UTC
Identified
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 19, 2026 at 8:33 PM UTC
Investigating
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Short Codes to New Zealand. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
May 19, 2026 at 8:16 PM UTC
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