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Twilio

New Accounts Are Being Incorrectly Identified as Legacy Whatsapp Account

Minor Impact Identified Ongoing April 29, 2026

Incident Lifecycle

Investigating Identified Identified Identified Identified

Incident Timeline

Identified
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 8hrs or as soon as more information becomes available.
Apr 30, 2026 at 2:33 AM UTC
Identified
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 4h or as soon as more information becomes available.
Apr 29, 2026 at 9:33 PM UTC
Identified
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy WhatsApp accounts and are working to deploy a fix. We expect to provide another update in 2h or as soon as more information becomes available.
Apr 29, 2026 at 7:27 PM UTC
Identified
Our engineers have identified an issue where new accounts are being incorrectly identified as legacy Whatsapp accounts
and are working to deploy a fix. We expect to provide another update in 1h or as soon as more information becomes available.
Apr 29, 2026 at 6:24 PM UTC
Investigating
Our monitoring systems have detected a potential issue with New Accounts Are Being Incorrectly Tagged With Legacy Whatsapp Account Flags. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Apr 29, 2026 at 5:40 PM UTC
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