Failed monthly payout for some schools and Author/Affiliate users
Incident Lifecycle
Incident Timeline
Monitoring
We’ve found and resolved the issue causing failed payouts on our Monthly Payment Gateway.
We will begin reprocessing the failed payouts as soon as possible and will update the page when all payouts have been sent and received successfully.
We will begin reprocessing the failed payouts as soon as possible and will update the page when all payouts have been sent and received successfully.
Apr 2, 2026 at 8:43 PM UTC
Investigating
We’ve identified an issue impacting the April 1st payout for some schools on the Monthly Payment Gateway, as well as some Affiliate and Author users.
We apologize for the disruption and are working to resolve the problem and resend the impacted payouts as soon as possible.
We apologize for the disruption and are working to resolve the problem and resend the impacted payouts as soon as possible.
Apr 2, 2026 at 2:52 PM UTC
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