AWS Operational issue– Multiple services impacted
Incident Lifecycle
Incident Timeline
Identified
Platform Migration Progress and Service Availability
Following the AWS outage in the UAE region, Sprinklr has successfully migrated the majority of customer environments and data to our AWS infrastructure in Ireland. Historical and recent data for these environments has been restored and validated.
Current Status:
Platform services for all migrated environments are operating normally.
A limited number of features remain in restoration and may show intermittent limitations.
All resto...
Following the AWS outage in the UAE region, Sprinklr has successfully migrated the majority of customer environments and data to our AWS infrastructure in Ireland. Historical and recent data for these environments has been restored and validated.
Current Status:
Platform services for all migrated environments are operating normally.
A limited number of features remain in restoration and may show intermittent limitations.
All resto...
Mar 11, 2026 at 9:15 AM UTC
Identified
To our valued customer,
We hope you and your teams are safe and doing as well as possible under the circumstances. We fully recognize how difficult the situation on the ground is, with the level of uncertainty and disruption your community is experiencing. Our thoughts are with you, and we appreciate the resilience you and your teams continue to show.
We are writing to update you on the service instability affecting the infrastructure supporting your environment on our platform.
As you ...
We hope you and your teams are safe and doing as well as possible under the circumstances. We fully recognize how difficult the situation on the ground is, with the level of uncertainty and disruption your community is experiencing. Our thoughts are with you, and we appreciate the resilience you and your teams continue to show.
We are writing to update you on the service instability affecting the infrastructure supporting your environment on our platform.
As you ...
Mar 4, 2026 at 9:39 PM UTC
Identified
We are continuing to actively manage the ongoing AWS outage impacting the UAE region. Our incident response and crisis management teams remain fully engaged, and we are working closely with AWS while validating recovery and continuity options.
At this stage, conditions remain fluid and dependent on third‑party infrastructure availability. Our priority is to restore service safely while preserving data integrity and avoiding unnecessary risk. We will provide further updates as soon as there...
At this stage, conditions remain fluid and dependent on third‑party infrastructure availability. Our priority is to restore service safely while preserving data integrity and avoiding unnecessary risk. We will provide further updates as soon as there...
Mar 3, 2026 at 12:18 PM UTC
Identified
We hope you and your loved ones remain safe and well during this difficult time. We, like many other vendors in the region, are working hard to assess impact and restore platform availability as quickly as possible. We continue to monitor the situation closely and will share further updates as soon as we are able to take concrete action or have meaningful progress to report. We understand the importance of platform reliability to your business and appreciate your patience and understanding as...
Mar 2, 2026 at 5:14 PM UTC
Identified
AWS data center supporting your environment is currently experiencing a power outage, resulting in service impact within the region. AWS is actively working on the issue, and we are currently awaiting further updates from their team.
Please be assured that we are closely monitoring the situation and will share updates as soon as more information becomes available
Please be assured that we are closely monitoring the situation and will share updates as soon as more information becomes available
Mar 2, 2026 at 10:47 AM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 2, 2026 at 10:46 AM UTC
Identified
AWS data center supporting your environment is currently experiencing a power outage, resulting in service impact within the region. AWS is actively working on the issue, and we are currently awaiting further updates from their team.
Please be assured that we are closely monitoring the situation and will share updates as soon as more information becomes available
Thank you for your understanding.
Please be assured that we are closely monitoring the situation and will share updates as soon as more information becomes available
Thank you for your understanding.
Mar 2, 2026 at 10:35 AM UTC
Identified
As a follow-up to our previous communication regarding AWS instability, we would like to provide an additional update. AWS region is impacted. This situation is currently impacting multiple services within the Middle East region. We remain in close coordination with AWS and are closely monitoring the situation. Further updates will be shared as soon as additional capacity is made available and service stability improves. Thank you for your continued patience and understanding.
Mar 2, 2026 at 7:14 AM UTC
Identified
We are continuing to work on a fix for this issue.
Mar 2, 2026 at 5:58 AM UTC
Identified
We would like to inform you that AWS is currently experiencing GPU capacity limitations. AWS is actively working to arrange additional GPU capacity. In parallel, our team is evaluating alternate CPU-based options to mitigate the impact wherever feasible.Due to the limited GPU availability, the following key services are impacted:
VoiceBots (LiveChat)
RTS (Transcript Services)
As a result, requests that require GPU processing may not be handled as expected and could be deflected to human agen...
VoiceBots (LiveChat)
RTS (Transcript Services)
As a result, requests that require GPU processing may not be handled as expected and could be deflected to human agen...
Mar 1, 2026 at 9:39 PM UTC
Was your business affected by this Sprinklr outage?
Set up instant alerts for Sprinklr — be the first to know about outages via email, Slack, Teams, or Discord.