Intermittent Closing Creation Delays
Incident Lifecycle
Incident Timeline
Monitoring
We are continuing to monitor for any further issues.
Apr 8, 2026 at 10:14 PM UTC
Monitoring
New orders and closings submitted via email are now creating successfully. We are continuing to monitor the situation closely to ensure full stability.
If you have any questions or are experiencing any issues, please reach out to support@snapdocs.com.
If you have any questions or are experiencing any issues, please reach out to support@snapdocs.com.
Apr 8, 2026 at 10:10 PM UTC
Identified
We continue to actively work toward a resolution for this issue. We appreciate your patience as our team works to restore full functionality.
If you have any immediate questions or need assistance, please reach out to us at support@snapdocs.com.
If you have any immediate questions or need assistance, please reach out to us at support@snapdocs.com.
Apr 8, 2026 at 9:17 PM UTC
Identified
We are actively working with our third-party provider to resolve the issue. Orders and closings can still be created manually through the platform. Please contact support@snapdocs.com with any questions.
Apr 8, 2026 at 7:41 PM UTC
Identified
We are continuing to investigate delays in order and closing creation caused by disruptions to our email processing workflow.
Orders and closings can still be created manually in the meantime.
Orders and closings can still be created manually in the meantime.
Apr 8, 2026 at 5:29 PM UTC
Identified
We are currently investigating an issue causing delays in order and closing creation for some customers. The issue has been identified and is related to a third-party dependency in our email processing workflow. Some orders may experience longer than normal processing times.
Apr 8, 2026 at 4:52 PM UTC
Investigating
We are continuing to investigate this issue. Please email support@snapdocs.com with any questions.
Apr 8, 2026 at 4:44 PM UTC
Investigating
We have identified an issue affecting submissions received via email, which may cause delays in closing creation. Closings submitted through API integrations are not impacted. Please contact support@snapdocs.com for any questions
Apr 8, 2026 at 4:03 PM UTC
Investigating
We are currently investigating this issue.
Apr 8, 2026 at 3:51 PM UTC
Was your business affected by this Snapdocs, Inc. outage?
Set up instant alerts for Snapdocs, Inc. — be the first to know about outages via email, Slack, Teams, or Discord.