New Incident Management + Host Exposure Scanning — Shipped April 12
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Help Center and Live Chat are unavailable

Major Impact Investigating Ongoing March 20, 2026

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Investigating
We are investigating and will keep you updated.
Mar 20, 2026 at 8:08 PM UTC
Investigating
Our Help Center and live chat support may be intermittently unavailable due to a technical issue. Sidekick may also be experiencing issues when fetching Help Center documents. We’re investigating and will keep you updated.

For the time being, please contact our 24/7 support team using another method.
Mar 20, 2026 at 7:53 PM UTC
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