E-transfers cashout delayed
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented - We're currently reprocessing the backlog of e-Transfers.
Apr 5, 2026 at 11:45 PM UTC
Identified
Our service provider is still working on implementing a fix - Thank you for your patience
Apr 5, 2026 at 10:05 PM UTC
Identified
Sending e-Transfers to third-party contact is still temporarily unavailable. Thank you for your patience while our service provider is working on a fix.
Apr 5, 2026 at 7:25 PM UTC
Identified
The issue has been identified and a fix is being implemented - Only transfers to third-party recipients are currently affected.
Apr 5, 2026 at 4:27 PM UTC
Investigating
We are continuing to investigate this issue.
Apr 5, 2026 at 4:18 PM UTC
Investigating
Shakepay is experiencing degraded Interac e-Transfer performance, which may result in delays for some users. Our team is actively investigating and working toward a resolution.
Apr 5, 2026 at 4:16 PM UTC
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