SMS Routing to US Numbers
Incident Lifecycle
Incident Timeline
Identified
We are still unable to send SMS to US numbers.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.
We will provide updates as soon as we have more information.
The issue is due to A2P 10DLC regulations, which require registration and approval.
We have submitted the necessary requests to our providers, the approval process takes a minimum of 3 weeks.
We will provide updates as soon as we have more information.
Jul 21, 2025 at 8:30 AM UTC
Identified
The issue has been identified and a fix is being implemented.
Jul 17, 2025 at 1:14 PM UTC
Investigating
We are currently experiencing an issue where messages containing a phone number in the USA are not being properly routed by our SMS provider.
A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
A ticket has been opened on their side.
We are actively monitoring the situation and will share updates as soon as available.
Jul 17, 2025 at 1:13 PM UTC
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