Slow Performance & Error 500
Incident Lifecycle
Incident Timeline
Monitoring
We are seeing improved results on our end and are continuing to monitor performance closely. We are also working to confirm whether customers are seeing similar improvement while we continue to ensure full stability. We appreciate your patience and will provide another update as soon as more information becomes available.
Apr 3, 2026 at 5:56 PM UTC
Investigating
We are actively investigating continued unexpected behavior following a recent fix. Our team is working to ensure full stability. We appreciate your patience and will share another update as soon as more information is available.
Apr 3, 2026 at 4:29 PM UTC
Investigating
We have observed unexpected behavior following the recent fix and are currently reviewing the issue. Our team is continuing to investigate while working to ensure full stability. We appreciate your patience and will provide further updates as soon as more information becomes available.
Apr 3, 2026 at 3:08 PM UTC
Monitoring
We have completed the fix for this issue and will continue to monitor the situation to ensure stability.
Apr 3, 2026 at 1:42 PM UTC
Identified
We've identified the cause of the reported issue and are working on a fix as quickly as possible. Thank you for your patience.
Apr 3, 2026 at 1:00 PM UTC
Investigating
We are currently investigating reports of slow performance and intermittent Error 500 issues in SolarWinds Service Desk. Our team is working to resolve this as quickly as possible.
Apr 3, 2026 at 12:33 PM UTC
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