Sage HR - Partial Outage
Incident Lifecycle
Incident Timeline
Identified
We have started to release the fix to the incorrect leave balances to a small batch of customers and will continue to roll it out to all customers that reported the issue in the incoming days.
We appreciate your patience while we continue to roll out the fix.
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Hemos comenzado a implementar la corrección de los saldos de vacaciones incorrectos para un pequeño grupo de clientes y continuaremos desplegándola para todos los clientes que i...
We appreciate your patience while we continue to roll out the fix.
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Hemos comenzado a implementar la corrección de los saldos de vacaciones incorrectos para un pequeño grupo de clientes y continuaremos desplegándola para todos los clientes que i...
Apr 28, 2026 at 2:03 PM UTC
Identified
While we were working on the fix and the verifications we identified further additional complexities due to policies customization.
This requires additional intervention in which we are currently working on.
We apologise for your inconvenience and we thank you for your patience.
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Mientras trabajábamos en la corrección y en las verificaciones, identificamos complejidades adicionales debido a la personalización de políticas.
Esto requiere una interv...
This requires additional intervention in which we are currently working on.
We apologise for your inconvenience and we thank you for your patience.
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Mientras trabajábamos en la corrección y en las verificaciones, identificamos complejidades adicionales debido a la personalización de políticas.
Esto requiere una interv...
Mar 6, 2026 at 3:23 PM UTC
Identified
Work continues on releasing and verifying the fix for the incorrect leave balances to the affected customers in small batches.
We apologise for any inconvenience this might cause.
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Continúan los trabajos para publicar y verificar la corrección de los saldos de permisos incorrectos para los clientes afectados en pequeños lotes.
Pedimos disculpas por cualquier inconveniente que esto pueda causar.
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We apologise for any inconvenience this might cause.
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Continúan los trabajos para publicar y verificar la corrección de los saldos de permisos incorrectos para los clientes afectados en pequeños lotes.
Pedimos disculpas por cualquier inconveniente que esto pueda causar.
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Feb 27, 2026 at 11:16 AM UTC
Identified
We continue to roll out the fix to the incorrect leaves balances to customers in small batches.
Thank you for your understanding.
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Seguimos implementando la corrección de los saldos de permisos incorrectos para los clientes en pequeños lotes.
Gracias por su comprensión.
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Wir setzen die Bereitstellung der Korrektur für die falschen Urlaubsstände für Kunden weiterhin schrittweis...
Thank you for your understanding.
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Seguimos implementando la corrección de los saldos de permisos incorrectos para los clientes en pequeños lotes.
Gracias por su comprensión.
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Wir setzen die Bereitstellung der Korrektur für die falschen Urlaubsstände für Kunden weiterhin schrittweis...
Feb 11, 2026 at 4:34 PM UTC
Identified
We have started to release the fix to the incorrect leaves balances to the first batch of customers and will continue to roll it out to all customers in small batches in the incoming days.
We appreciate your patience while we continue to work on the issue.
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Hemos comenzado a lanzar la solución para los saldos incorrectos de ausencias al primer grupo de clientes y continuaremos desplegándola a todos los clientes en pequeños lotes en ...
We appreciate your patience while we continue to work on the issue.
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Hemos comenzado a lanzar la solución para los saldos incorrectos de ausencias al primer grupo de clientes y continuaremos desplegándola a todos los clientes en pequeños lotes en ...
Feb 5, 2026 at 12:05 PM UTC
Identified
The fix to update existing incorrect leaves balances has been finalised and we will soon started releasing it to customers in batches.
We appreciate your patience while we continue to work on the issue.
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La solución para actualizar los saldos incorrectos existentes de las ausencias ha sido finalizada y pronto comenzaremos a distribuirla a los clientes por lotes.
Agradecemos su paciencia mientras seguimos trabajando en este problema.
--...
We appreciate your patience while we continue to work on the issue.
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La solución para actualizar los saldos incorrectos existentes de las ausencias ha sido finalizada y pronto comenzaremos a distribuirla a los clientes por lotes.
Agradecemos su paciencia mientras seguimos trabajando en este problema.
--...
Feb 3, 2026 at 3:54 PM UTC
Identified
A fix to stop any future resets from getting into an incorrect state, impacting leave balances, was deployed on the 21st of January.
We continue to work on the fix to update the existing incorrect leave balances.
We appreciate your patience while we continue to work on the issue.
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Se implementó una solución el 21 de enero para evitar que futuros reinicios entren en un estado incorrecto que afecte a los saldos de las ausencias.
Seguimo...
We continue to work on the fix to update the existing incorrect leave balances.
We appreciate your patience while we continue to work on the issue.
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Se implementó una solución el 21 de enero para evitar que futuros reinicios entren en un estado incorrecto que afecte a los saldos de las ausencias.
Seguimo...
Jan 30, 2026 at 12:20 PM UTC
Identified
A fix to stop any future resets from getting into an incorrect state, impacting leave balances, was deployed on the 21st of January.
The work continues on the fix to update the existing incorrect leave balances.
We apologise for any inconvenience this might cause.
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La solución para evitar que futuros restablecimientos entren en un estado incorrecto, afectando los saldos de ausencias, se desplegó el 21 de enero.
El trabajo continúa en ...
The work continues on the fix to update the existing incorrect leave balances.
We apologise for any inconvenience this might cause.
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La solución para evitar que futuros restablecimientos entren en un estado incorrecto, afectando los saldos de ausencias, se desplegó el 21 de enero.
El trabajo continúa en ...
Jan 26, 2026 at 12:12 PM UTC
Identified
We have deployed a fix to stop any future resets from getting into an incorrect state, impacting leave balances. We continue working on a fix to update existing incorrect leave balances, which is undergoing thorough testing. We appreciate your patience while we continue to work on the issue.
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Nous avons déployé un correctif pour empêcher tout futur reset de se retrouver dans un état incorrect affectant les solde...
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Nous avons déployé un correctif pour empêcher tout futur reset de se retrouver dans un état incorrect affectant les solde...
Jan 21, 2026 at 1:07 PM UTC
Identified
We continue working on the fix for the time off balances being incorrect. The fix is taking longer than originally expected as we are thoroughly testing to avoid further issues.
We appreciate your patience while we continue to work on the issue.
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Seguimos trabajando en la solución para corregir los saldos de vacaciones incorrectos. La solución está tardando más de lo previsto, ya que estamos realizando pruebas exhaustivas para evitar problemas adicionales.
Agradecemos...
We appreciate your patience while we continue to work on the issue.
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Seguimos trabajando en la solución para corregir los saldos de vacaciones incorrectos. La solución está tardando más de lo previsto, ya que estamos realizando pruebas exhaustivas para evitar problemas adicionales.
Agradecemos...
Jan 19, 2026 at 12:04 PM UTC
Identified
We continue working on the fix for the time off balances being incorrect, but we have experienced some unforeseen issues that have delayed the delivery of the fix. We expect to be able to deliver it by early in the week of the 19th of January.
We appreciate your patience while we continue to work on the issue.
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Continuamos trabajando en la solución para corregir los saldos de tiempo libre incorrectos, pero hemos experimentado algunos p...
We appreciate your patience while we continue to work on the issue.
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Continuamos trabajando en la solución para corregir los saldos de tiempo libre incorrectos, pero hemos experimentado algunos p...
Jan 14, 2026 at 11:34 AM UTC
Identified
We continue working on a fix for the time off balances being incorrect and expect to deliver the fix in the coming days.
We appreciate your patience while we continue to work on the issue.
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Continuamos trabajando en una solución para corregir los saldos de tiempo libre incorrectos y esperamos implementarla en los próximos días.
Agradecemos tu paciencia mientras seguimos trabajando en el problema.
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We appreciate your patience while we continue to work on the issue.
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Continuamos trabajando en una solución para corregir los saldos de tiempo libre incorrectos y esperamos implementarla en los próximos días.
Agradecemos tu paciencia mientras seguimos trabajando en el problema.
--------------------------------------...
Jan 12, 2026 at 2:36 PM UTC
Identified
We continue to work on the fix for the issue resulting in the time off balances being incorrect that is impacting customers globally.
The work on the fix is progressing, and we expect to be ready in the week of the 12th of January.
We apologise for any inconvenience this might cause.
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Seguimos trabajando en la solución para el problema que provoca que los saldos de tiempo libre sean incorrectos y que está afectando a clientes a nivel ...
The work on the fix is progressing, and we expect to be ready in the week of the 12th of January.
We apologise for any inconvenience this might cause.
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Seguimos trabajando en la solución para el problema que provoca que los saldos de tiempo libre sean incorrectos y que está afectando a clientes a nivel ...
Jan 9, 2026 at 10:24 AM UTC
Identified
We're aware of an additional issue where employees are unable to clock in through the HR mobile apps. A workaround is to have the employee attempt to clock in through a browser. We are investigating this issue.
We have confirmed that the issue resulting in the time off balances being incorrect is impacting customers globally.
We have identified the cause and we are working on a fix that we expect to be ready in the week of the 12th of January.
We apologise for any inconvenience this might c...
We have confirmed that the issue resulting in the time off balances being incorrect is impacting customers globally.
We have identified the cause and we are working on a fix that we expect to be ready in the week of the 12th of January.
We apologise for any inconvenience this might c...
Jan 8, 2026 at 1:12 PM UTC
Identified
We have identified the cause of the issue resulting in the time off balances being incorrect, and we are currently working on a fix. We expect the fix to be ready by early in the week of the 12thth of January.
We apologise for any inconvenience this might cause.
We apologise for any inconvenience this might cause.
Jan 8, 2026 at 12:21 PM UTC
Investigating
The issue for which customers are being displayed with incorrect time off balances continues to be investigated
Jan 7, 2026 at 5:12 PM UTC
Investigating
We have applied a fix for the issue for which customers were receiving a 404 error when using Semi-Monthly periods in Timesheets.
We continue to investigate the issue that results in time off balances being incorrect.
If you are a customer in the UK please be aware we are experiencing high volumes of chats at the moment so it will take a bit longer to get through to us today. We thank you for your patience whilst we get these issues resolved.
We continue to investigate the issue that results in time off balances being incorrect.
If you are a customer in the UK please be aware we are experiencing high volumes of chats at the moment so it will take a bit longer to get through to us today. We thank you for your patience whilst we get these issues resolved.
Jan 7, 2026 at 1:55 PM UTC
Investigating
Some customers using Semi-Monthly periods in Timesheets may receive a 404 error. We have identified the cause of this issue and we are working on a fix.
Secondly, some employee time off balances are incorrect. We are investigating this issue.
We appreciate your patience as we work to resolve these issues.
Secondly, some employee time off balances are incorrect. We are investigating this issue.
We appreciate your patience as we work to resolve these issues.
Jan 6, 2026 at 8:44 PM UTC
Investigating
We have identified an issue preventing NA customers from accessing their timesheets. We are currently investigating.
Jan 6, 2026 at 7:17 PM UTC
Investigating
We are investigating a potential issue with the service. An update will be provided within 30 minutes.
Jan 6, 2026 at 6:40 PM UTC
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