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Fidelity Family Integration Issues

Minor Impact Investigating Ongoing May 20, 2026

Incident Lifecycle

Investigating Investigating

Incident Timeline

Investigating
The issues affecting the Fidelity Family integration have been fully resolved. Functions such as CPL and policy issuance are processing normally. We, alongside our partner, have verified system stability and will continue to ensure optimal performance. We apologize for the inconvenience and appreciate your patience throughout this process.
May 20, 2026 at 3:00 PM UTC
Investigating
We are actively investigating reports of technical difficulties affecting the Fidelity Family integration. Our team is working closely with Fidelity to identify the cause and restore full functionality as quickly as possible. We apologize for the inconvenience and will provide further updates as they become available.
May 20, 2026 at 1:40 PM UTC
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