Service Issue - Payment File Response
Incident Lifecycle
Incident Timeline
Monitoring
We can confirm the payment file response issue impacting CBA and their transactions is now resolved.
Impacted workspaces that have commenced settling will now proceed as expected.
We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
Impacted workspaces that have commenced settling will now proceed as expected.
We’re keeping a close eye on this and we apologise again for the disruption this has caused you and your customers.
Apr 10, 2026 at 7:33 AM UTC
Investigating
We’re aware of a payment file response issue currently impacting CBA and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We are actively working with CBA to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update wi...
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We are actively working with CBA to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update wi...
Apr 10, 2026 at 6:39 AM UTC
Investigating
We’re aware of a payment file response issue currently impacting CBA and their transactions.
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with CBA to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update w...
If your workspace is affected and has commenced settling, it may remain in a status of 'Ready and Settling' or 'Completed and Disbursing' for longer than usual while we work to resolve the issue.
We’re actively working with CBA to resolve this issue.
We apologise for the inconvenience this has caused you and your customers.
We appreciate your patience and will provide you with an update w...
Apr 10, 2026 at 5:41 AM UTC
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