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OpenText

Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) TLS Communication Issues with Service providers.

Major Impact Identified Ongoing April 28, 2026

Incident Lifecycle

Investigating Investigating Investigating Identified

Incident Timeline

Identified
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.

Teams have identified the issue and are working to restore communications. We appreciate your patience.

Tracking Number: IM3916953
Apr 28, 2026 at 9:51 PM UTC
Investigating
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with service providers via TLS.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3916953
Apr 28, 2026 at 7:36 PM UTC
Investigating
Zix - Cybersecurity - Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue communicating with Google Servers.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3916953
Apr 28, 2026 at 7:24 PM UTC
Investigating
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue with sending/accepting messages.

Teams are currently assembled and working to resolve the issue. We appreciate your patience.

Tracking Number: IM3916953
Apr 28, 2026 at 7:11 PM UTC
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