Switchboard: Increased Errors Generating SMS Links
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented and we are monitoring the results.
May 12, 2026 at 8:15 PM UTC
Identified
The provider for our SMS links has confirmed that the issue is occurring within their system, and we are awaiting resolution.
May 12, 2026 at 6:43 PM UTC
Investigating
We are continuing to investigate this issue.
May 12, 2026 at 4:38 PM UTC
Investigating
We're currently investigating an issue generating short links in Switchboard. Users may experience errors when attempting to pay with SMS. Operators should use Pay by Email as a workaround. We will provide updates as they become available.
May 12, 2026 at 1:59 PM UTC
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