NEXT and XBert Issues
Incident Lifecycle
Incident Timeline
Monitoring
We continue to see full functionality of core services and will continue to monitor for full resolution.
May 21, 2026 at 8:30 PM UTC
Identified
While final resolution steps are still underway we are seeing restoration of core services and confirm calling, sms, and email working as intended. We will continue updates through full resolution.
May 21, 2026 at 8:19 PM UTC
Identified
Engineers are in the final stages of implementing a resolution. We appreciate your patience as we work to restore full service.
May 21, 2026 at 7:53 PM UTC
Identified
Engineers continue to working on the fix for this issue. We have identified additional impact in SMS and Email and will continue to update as the issue progresses.
May 21, 2026 at 7:19 PM UTC
Identified
We are continuing to work on a fix for this issue.
May 21, 2026 at 6:51 PM UTC
Identified
We are continuing to work on the fix for this issue.
May 21, 2026 at 6:32 PM UTC
Identified
The issue has been identified and a fix is being implemented.
May 21, 2026 at 6:02 PM UTC
Investigating
A subset of NEXT customers are experiencing inbound and outbound call issues. Engineers are engaged and working toward a resolution.
May 21, 2026 at 5:39 PM UTC
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