New Incident Management + Host Exposure Scanning — Shipped April 12

[Bancontact] Full disruption in payment success rate

Major Impact Identified Ongoing March 30, 2026

Incident Lifecycle

Identified Identified

Incident Timeline

Identified
The root cause of the incident has been identified and is external to MultiSafepay’s infrastructure. We are currently awaiting resolution from the relevant party.
Mar 30, 2026 at 10:21 AM UTC
Identified
We have identified a significant decline in Bancontact transaction performance and are actively investigating the issue to resolve it as quickly as possible.
Mar 30, 2026 at 10:17 AM UTC
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