Login Issues for Danish Mobile Users
Incident Lifecycle
Incident Timeline
Identified
We have identified the root cause of the login issues affecting some users. The problem is related to SMS verification codes not being delivered due to carrier-level filtering on certain mobile networks. We are actively working with mobile carriers and our SMS providers to restore normal service.
Apr 10, 2026 at 12:04 PM UTC
Investigating
We are investigating reports of login difficulties affecting some users in Denmark. The issue appears to be related to SMS verification codes not being delivered and is currently limited to users on the 3 Mobile network. Our team is working with the mobile carrier to resolve this issue as quickly as possible.
Apr 10, 2026 at 11:26 AM UTC
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