Two-Way Roleplay Service Disruption
Incident Lifecycle
Incident Timeline
Monitoring
The impacted systems are now operational again, and roleplay workflows are functioning successfully.
We are continuing to monitor the systems closely to ensure stability.
We are continuing to monitor the systems closely to ensure stability.
May 21, 2026 at 5:49 PM UTC
Identified
We are seeing partial recovery in the impacted service, and some roleplay attempts are now completing successfully.
We continue to work with the third-party provider toward full restoration.
We continue to work with the third-party provider toward full restoration.
May 21, 2026 at 5:18 PM UTC
Identified
Recovery efforts are still ongoing, and we continue to work closely with our third-party partners to restore the impacted service.
Our teams remain actively engaged on the issue.
Our teams remain actively engaged on the issue.
May 21, 2026 at 5:07 PM UTC
Identified
We have identified the root cause as a service disruption at a third-party provider that powers parts of the Two-Way Roleplay workflow.
We are actively working with the vendor to restore the service and recover impacted functionality as quickly as possible.
We are actively working with the vendor to restore the service and recover impacted functionality as quickly as possible.
May 21, 2026 at 3:59 PM UTC
Investigating
Users may experience issues starting Two-Way Roleplay sessions. In addition admins may be unable to preview roleplays.
The team is actively investigating the issue and working toward resolution.
The team is actively investigating the issue and working toward resolution.
May 21, 2026 at 3:29 PM UTC
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