Mendix Cloud (Frankfut)- Missing logs on subset of apps
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented, and we are monitoring the results.
Note on log retention: For the affected environments, application and access logs between 13:00 UTC on 20 May 2026 and the time of resolution are not recoverable. Customers reviewing log data from this window will see a gap covering this period.
Note on log retention: For the affected environments, application and access logs between 13:00 UTC on 20 May 2026 and the time of resolution are not recoverable. Customers reviewing log data from this window will see a gap covering this period.
May 21, 2026 at 1:17 PM UTC
Identified
The root cause has been identified and a fix is being implemented. No further customer action is required at this time.
May 21, 2026 at 1:04 PM UTC
Investigating
Some applications in Mendix Cloud EU (Frankfurt) may not be displaying recent logs. If you are unable to view logs from the last few hours, your environment is likely affected. The team is actively investigating.
May 21, 2026 at 12:49 PM UTC
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