Increased Latency in RoomService APIs in US West Region
Incident Lifecycle
Incident Timeline
Investigating
While applying a fix for the API latencies, we are temporarily seeing increased failure rates (about 10% of the calls) in RoomServices APIs, including CreateRoom and DeleteRoom APIs. We are actively working on mitigating this.
Apr 16, 2026 at 3:45 AM UTC
Identified
We continue to see the long Room API latencies are also impacting other regions. The latency increases appear to originate from a specific table in our distributed database. The issue has been escalated with the database vendor and we are working on a workaround for decreasing the API latencies. Other services are not impacted.
Apr 16, 2026 at 2:10 AM UTC
Investigating
We believe these elevated latencies began around 22:00 UTC. We have confirmed that only API requests in US-West should be impacted. The current list of impacted APIs appears to be CreateRoom, DeleteRoom, and UpdateRoomMetadata. We are working on mitigating the issue to return latencies back to normal.
Apr 16, 2026 at 1:07 AM UTC
Investigating
We are continuing to investigate this issue.
Apr 16, 2026 at 12:13 AM UTC
Investigating
We are investigating reports of increased latencies in RoomService APIs in the US West region, specifically on CreateRoom, DeleteRoom, and UpdateRoomMetadata APIs.
Apr 15, 2026 at 11:23 PM UTC
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