AI Agent intermittently not responding to requests
Incident Lifecycle
Incident Timeline
Identified
A solution has been identified and a fix is being implemented.
Mar 26, 2026 at 8:48 PM UTC
Investigating
We are experiencing an intermittent issue where the OpenAI model is not responding to requests, which is impacting the Lattice Agent. As a result, users may notice that the Agent occasionally does not respond to requests. We are currently investigating this issue.
Mar 26, 2026 at 8:35 PM UTC
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