New AI Incident Response, Multi-Region Agents, and Custom-Domain Status Pages — May 2026
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Inability to contact support via the profile menu

None Impact Monitoring Ongoing May 13, 2026

Incident Lifecycle

Investigating Monitoring

Incident Timeline

Monitoring
A fix has been implemented and we are monitoring the results.
May 13, 2026 at 3:35 PM UTC
Investigating
We are currently investigating reports of Heroes being unable to access the support portal through the "Contact support" on the top right menu in Kajabi. Our team is actively working to identify the cause and resolve this as quickly as possible.

As a temporary workaround, you can access our help center directly at help.kajabi.com for assistant or contact our support team via email at support@kajabi.com.
May 13, 2026 at 2:05 PM UTC
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