Automations aren't triggering on work item creation, field updates, or comment additions
Incident Lifecycle
Incident Timeline
Monitoring
Processing of the historical events is still occurring with our team monitoring progress closely. We will be providing a further update either when these tasks are fully completed or within 4 hours, whichever is earlier.
Mar 18, 2026 at 11:44 PM UTC
Monitoring
We have successfully completed the replay for most regions, with remainder expected to finish in next 3 hours.
Mar 18, 2026 at 9:44 PM UTC
Monitoring
We are replaying historical events for affected customers to rerun Automation rules that failed to execute between March 18, 10:00 AM UTC and 1:45 PM UTC. We are closely monitoring the results of this replay and will post an update in a few hours when this work is complete.
Mar 18, 2026 at 2:53 PM UTC
Monitoring
We have identified the cause of the issue and deployed changes that have restored automation processing for Jira and Jira Service Management. Automations are now triggering as expected. We will continue to monitor closely to confirm stability.
Mar 18, 2026 at 2:03 PM UTC
Investigating
We continue to investigate the issue, and the next communication will be issued in 60 minutes, or sooner if a significant milestone is achieved.
Mar 18, 2026 at 2:01 PM UTC
Investigating
We continue to investigate the issue, and the next communication will be issued in 60 minutes, or sooner if a significant milestone is achieved.
Mar 18, 2026 at 1:07 PM UTC
Investigating
Customers using Jira and Jira Service Management are currently experiencing an issue where automations do not trigger for actions such as work item creation, field updates, and comment additions, although manual triggers remain functional. We'll share updates here as more information is available.
Mar 18, 2026 at 12:24 PM UTC
Investigating
Some customers may experience automations not triggering for specific actions such as work item creation, updates, and comment additions. However, manually triggered automations are operating as expected.
Mar 18, 2026 at 11:32 AM UTC
Investigating
We are investigating reports of intermittent errors for SOME Jira Cloud customers for Automations triggering. We will provide more details once we identify the root cause.
Mar 18, 2026 at 11:29 AM UTC
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