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NVZ Prod - Performance Degradation - delays with Escalation Queue Processing

Minor Impact Identified Ongoing April 28, 2026

Incident Lifecycle

Investigating Investigating Investigating Investigating Identified

Incident Timeline

Identified
The issue has been identified and a fix is being implemented.
Apr 28, 2026 at 8:39 PM UTC
Investigating
We continue to see delays with Escalation Queue Processing and are actively investigating. We will continue to provide updates here.
Apr 28, 2026 at 8:04 PM UTC
Investigating
We continue to see delays with Escalation Queue Processing and are actively investigating. We will continue to provide updates here.
Apr 28, 2026 at 7:02 PM UTC
Investigating
We continue to see delays with Escalation Queue Processing and are actively investigating. We will continue to provide updates here.
Apr 28, 2026 at 6:01 PM UTC
Investigating
We are currently aware of an issue causing slower performance for escalations within the NVZ PRD landscape. Our technical team is actively investigating and working to resolve this as quickly as possible.

We apologize for any inconvenience this may cause and appreciate your patience while we work to restore normal service. We will keep you updated as soon as we have more information.

If you have any immediate concerns or require assistance, please do not hesitate to reach out to our suppo...
Apr 28, 2026 at 4:59 PM UTC
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