Ivanti Neurons for ITSM - NVF PRD Some Tenants Unavailable
Incident Lifecycle
Incident Timeline
Monitoring
A fix has been implemented, and we are monitoring the results.
May 7, 2026 at 6:07 AM UTC
Monitoring
A fix has been implemented, and we are monitoring the results.
May 6, 2026 at 2:54 PM UTC
Investigating
We are continuing to investigate intermittent issues in the landscape.
May 6, 2026 at 2:12 PM UTC
Monitoring
A fix has been implemented, and we are monitoring the results.
May 5, 2026 at 5:24 PM UTC
Monitoring
We are still observing issues on the landscape with Workflows. Our team is actively working on a resolution and will provide further updates as progress is made.
May 5, 2026 at 4:08 PM UTC
Monitoring
We are still observing issues on the landscape with Workflows. Our team is actively working on a resolution and will provide further updates as progress is made.
May 5, 2026 at 12:50 PM UTC
Monitoring
We are actively monitoring the situation and will keep you informed of any further developments. Thank you
May 5, 2026 at 10:32 AM UTC
Monitoring
We are actively monitoring the behaviour and will share further updates as needed. Thank you.
May 5, 2026 at 8:37 AM UTC
Monitoring
we are in the process of rolling out the same changes across the remaining servers. We are actively monitoring the behaviour and will share further updates as needed. Thank you.
May 5, 2026 at 6:35 AM UTC
Monitoring
A fix has been implemented, and the same changes are currently being applied to the remaining servers as well. We are monitoring the results closely and will keep you updated. Thank you.
May 5, 2026 at 4:44 AM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
May 4, 2026 at 8:03 PM UTC
Investigating
We are continuing to investigate intermittent errors in the landscape.
May 4, 2026 at 6:55 PM UTC
Investigating
We are still observing issues on the landscape (such as intermittent 500 errors and other errors when trying to log in). Our team is actively working on a resolution and will provide further updates as progress is made.
May 4, 2026 at 5:47 PM UTC
Investigating
We are still observing issues on the landscape (such as intermittent 500 errors and other errors when trying to log in). Our team is actively working on a resolution and will provide further updates as progress is made.
May 4, 2026 at 4:38 PM UTC
Investigating
We are still observing issues on the landscape (such as intermittent 500 errors and other errors when trying to log in). Our team is actively working on a resolution and will provide further updates as progress is made.
May 4, 2026 at 3:26 PM UTC
Monitoring
A fix has been implemented and we are monitoring the results.
May 4, 2026 at 2:02 PM UTC
Identified
We have identified the issue, and traffic has been redirected to a healthy load balancer to restore access to NVF PRD tenants. Customers are now able to log in successfully. Our team is actively working on a permanent resolution. We are currently performing testing, and while some minor delays are expected, we will continue to provide further updates as progress is made.
May 4, 2026 at 11:15 AM UTC
Identified
Traffic has been redirected to a healthy load balancer, and NVF PRD tenant access is restored. Customers can now log in. A permanent fix is in progress.
May 4, 2026 at 11:00 AM UTC
Identified
We have identified the issue and traffic has been redirected to a healthy load balancer to restore access to NVF PRD tenants.
Customers are now able to login.
Our team is actively working on a permanent resolution and will provide further updates as progress is made.
Customers are now able to login.
Our team is actively working on a permanent resolution and will provide further updates as progress is made.
May 4, 2026 at 8:26 AM UTC
Identified
The issue has been identified, and we are currently working on fixing it. We will update you once we have further progress.
May 4, 2026 at 6:02 AM UTC
Investigating
We are continuing to work on the issue and are actively making progress towards resolving it. We will share further updates as soon as we have more information.
May 4, 2026 at 5:20 AM UTC
Investigating
We are still actively working on the issue and continuing our investigation to resolve it at the earliest. We will keep you updated with any progress.
May 4, 2026 at 3:31 AM UTC
Investigating
We have identified the problematic server, and traffic has been redirected to a healthy load balancer to restore access to NVF PRD tenants.
Customers are now able to log in; however, they may experience some performance degradation and Adminui issues.
Our team is actively working on a permanent resolution and will provide further updates as progress is made.
Customers are now able to log in; however, they may experience some performance degradation and Adminui issues.
Our team is actively working on a permanent resolution and will provide further updates as progress is made.
May 3, 2026 at 1:30 PM UTC
Investigating
We have identified the problematic server, and traffic has been redirected to a healthy load balancer to restore access to NVF PRD tenants.
Customers are now able to log in; however, they may experience some performance degradation.
Our team is actively working on a permanent resolution and will provide further updates as progress is made.
Customers are now able to log in; however, they may experience some performance degradation.
Our team is actively working on a permanent resolution and will provide further updates as progress is made.
May 3, 2026 at 10:31 AM UTC
Investigating
We have identified the problematic server, and traffic has been redirected to a healthy load balancer to restore access to NVF PRD tenants.
Customers are now able to log in; however, they may experience some performance degradation.
Our team is actively working on a permanent resolution and will provide further updates as progress is made.
Customers are now able to log in; however, they may experience some performance degradation.
Our team is actively working on a permanent resolution and will provide further updates as progress is made.
May 3, 2026 at 8:11 AM UTC
Investigating
Some customers may continue to experience errors or difficulty accessing NVF PRD tenants due to ongoing post-deployment technical issues.
Our team is actively working on the issue, and there is no change in status at this time.
We will provide further updates as soon as more information becomes available. We appreciate your patience.
Our team is actively working on the issue, and there is no change in status at this time.
We will provide further updates as soon as more information becomes available. We appreciate your patience.
May 3, 2026 at 5:51 AM UTC
Investigating
Some customers may currently be experiencing errors or be unable to access NVF PRD tenants due to post-deployment technical issues.
Our team is actively working to resolve the issue, and we will provide further updates shortly.
We appreciate your patience and apologize for any inconvenience.
Our team is actively working to resolve the issue, and we will provide further updates shortly.
We appreciate your patience and apologize for any inconvenience.
May 3, 2026 at 3:35 AM UTC
Investigating
Some customers may currently be experiencing errors or unable to access NVF PRD tenants due to ongoing maintenance for the Ivanti Neurons for ITSM 2026.1 DROP#2 and Patch#5 Upgrade. Our team is actively working to complete this process, and we will provide further updates shortly. We appreciate your patience and apologize for any inconvenience.
May 2, 2026 at 6:53 PM UTC
Was your business affected by this Ivanti Cloud outage?
Set up instant alerts for Ivanti Cloud, be the first to know about outages via email, Slack, Teams, or Discord.