Multiple Locations - RCS Template Service Degradation
Incident Lifecycle
Incident Timeline
Monitoring
The fix has been implemented and 500 errors are no longer observed. We will keep monitoring the situation and update if any further issues occur.
Apr 8, 2026 at 12:13 PM UTC
Identified
We are currently experiencing issues with the RCS template service across multiple data center locations.
Some clients may encounter difficulties when working with RCS templates. This may include being unable to view certain templates in the UI due to 500 errors, or seeing missing buttons or parameters. In some cases, this may also impact message delivery or tracking, and delays in processing RCS traffic may occur.
Our teams are actively investigating the issue and working toward a resoluti...
Some clients may encounter difficulties when working with RCS templates. This may include being unable to view certain templates in the UI due to 500 errors, or seeing missing buttons or parameters. In some cases, this may also impact message delivery or tracking, and delays in processing RCS traffic may occur.
Our teams are actively investigating the issue and working toward a resoluti...
Apr 8, 2026 at 9:14 AM UTC
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